At STLUXE Cosmetics, every order is carefully packed with luxury in every detail.
Processing Time
Orders are processed within 2–4 business days (excluding weekends and holidays). During new launches, promotions, or high-volume periods, processing times may be slightly longer. If this happens, we'll keep you updated.
Shipping
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that shipping times are estimated and may vary depending on the shipping carrier and your location. STLUXE Cosmetics is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. We are unable to guarantee changes once an order has been placed.
STLUXE Cosmetics is not responsible for packages delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, STLUXE Cosmetics is not responsible for lost or stolen packages. If you believe your package was lost or stolen, we recommend contacting the shipping carrier directly to file a claim.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery on our “Contact Us” Tab with your order number and clear photos of the damaged item and packaging. We'll review your request and work to make it right.
Questions?
If you have any questions regarding your order, please contact us on our “Contact Us” We're always happy to help.